WE ARE COMMITTED TO QUALITY
Kurgo prides itself in making superior quality products. There’s nothing more frustrating than buying a product that breaks. If, during your product’s lifetime, it does not function as it should due to a manufacturing defect, we will repair or replace your product free of charge. Hassle and worry free!
FREQUENTLY ASKED QUESTIONS
What is covered by the Kurgo Warranty?
Manufacturer’s defects caused by poor craftsmanship or defective hardware or materials when purchased through authorized Kurgo dealers.
What is not covered by the Kurgo Warranty?
All products are warrantied against manufacturing defects when purchased through an authorized dealer. If your Kurgo product is damaged in the course of normal (or abnormal) wear and tear, you may not qualify for our warranty replacement, but we do offer a complete Repair or Replacement Service for a nominal fee.
We do not warranty or off the Repair or Replacement Service for our toys, because toys, after all, are mostly to be chewed. We believe our toys are very durable, but some dogs are tougher chewers than others.
Products damaged while being used in an unintended way are not covered by the lifetime warranty. For example, the Wander Hammock is intended to be used between two seats stting on top of a bench seat. You cannot hang a Wander Hammock between two trees or over an open space and expect it to hold any weight.
How does the Kurgo Warranty work?
Just send a couple of pictures, the name of the product including color, your name and your physical mailing address (we cannot ship to POs) to firstname.lastname@example.org and we’ll take a look. If the claim meets our guidelines, we will send you a replacement product free of charge.
Repair or Replace Service
Products failing due to normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time can be repaired or replaced for a nominal fee. See our Repair or Replace Service policies for more information.
If you are experiencing any problems or have any questions about your Kurgo Product, our Customer Service Department is here to help. Please feel free to email us at email@example.com or call us directly at (877) 847-3868.
All prices are in USD