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Repair & Replace Service

Repair and Replace

At Kurgo, your satisfaction is very important to us. We want you to be a Kurgo customer for life. For this reason, we offer a Repair and Replace Service in addition to our regular Lifetime Warranty.

All products, except our dog toys, are covered regardless of the abuse. Yes, this includes, chewing, tug-a-war, soiling, dropping out of an airplane, normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time, etc.

 

HOW TO FILE A REQUEST

  1. Fill out the Return and Exchange Form and please make sure to include all information.
  2. Send the completed form and damaged product back to Kurgo.
  3. We will repair or replace the product for a nominal fee (see below). If the product is replaced we will do so with a product of equal or greater value. We constantly improve our products so the replacement may be slightly different than your original product.
  4. Your repaired or replaced product will be sent back within 5 working days + shipping time. We will ship back via UPS or USPS and charge you $5.95 for shipping.

 

Repair and Replacement Fees

$3 + $5.95 Shipping – Wander Collar, Collaps-a-bowl, Wander Bowl, Wander Leash

$6 + $5.95 Shipping – Tru-Fit Harness, Auto Zipline, Carrier Keeper, Co-Pilot Seat Cover, Wander Coat, Wander Pack, Max Pack, Door Guard, Wander Pail, Carrier Keeper, Quantum Leash

$10 + $5.95 Shipping – Backseat Barrier, Backseat Bridge, Booster Seats, Wander Carrier, Bench Cover, Cargo Cape, Wander Bed, Surf-n-Turf, Wander Hammock, K9 Courier, Dog Coats (except Wander Coat)

$18 + $5.95 Shipping – Wander Dog Ramp, Wander Cargo Barrier

Kurgo