At Kurgo, your satisfaction is very important to us. We want you to be a Kurgo customer for life. For this reason, we offer a Replacement Service in addition to our regular Lifetime Warranty for customers located in the US & Canada. If you are outside of the US and Canada and have an issue with a Kurgo product, please contact Kurgo Customer Care directly at firstname.lastname@example.org
All products, except our dog toys, are covered regardless of the abuse. Yes, this includes, chewing, tug-of-war, soiling, dropping out of an airplane, normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time, etc.