At Kurgo, your satisfaction is very important to us. We want you to be a Kurgo customer for life. For this reason, we offer a Replacement Service in addition to our regular Lifetime Warranty for customers located in the US & Canada. If you are outside of the US and Canada and have an issue with a Kurgo product, please contact Kurgo Customer Support directly at firstname.lastname@example.org
All products, except our dog toys, are covered regardless of the abuse. Yes, this includes, chewing, tug-of-war, soiling, dropping out of an airplane, normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time, etc.
HOW TO FILE A REQUEST
Fill out the Replacement Form and please make sure to include all information.
Send the completed form and a photo of your damaged product back to Kurgo by email at email@example.com. If you don’t have access to email, please call Kurgo Customer Support at 877-847-3868 and we will assist you.
We will replace the product for a nominal fee (see below). If the product is replaced we will do so with a product of equal or greater value. We constantly improve our products so the replacement may be slightly different than your original product.
Your replacement product will be sent back within 5 working days + shipping time. We will ship back via FedEx, UPS or USPS and charge you $5.95 for shipping.
US and Canada only. If you are outside of the US, Europe, or Canada and have an issue with a Kurgo product, please contact Kurgo Customer Support directly at firstname.lastname@example.org
If you are in Europe, you can reach our EU Customer Contact Center via email email@example.com, or call +353 (0) 76-892-0427
Repair and Replacement Fees
$3.00 + $5.95 Shipping – Direct-to-Seatbelt & Seatbelt Loop Tethers, Leashes, Collars, Dog Bowls, Food Carriers, Wheel Felts
$6.00 + $5.95 Shipping – Harnesses, Zip Line, Swivel Tether, Door Guard, Bucket Seat Covers, Coats, Tire Totes, Up and About Dog Lifter
$10.00 + $5.95 Shipping – Bench Seat Covers, Hammocks, Cargo Capes, Booster Seats, Carriers, Shoes, Life Vests, Baxter Dog Backpacks, Backseat Barrier, Backseat Bridge, Tire Garage, Beds
$18.00+ $5.95 Shipping – Wander Dog Ramp, Wander Cargo Barrier