At Kurgo, your satisfaction is very important to us. We want you to be a Kurgo customer for life. For this reason, we offer a Replacement Service in addition to our regular Lifetime Warranty for customers located in the US & Canada. If you are outside of the US and Canada and have an issue with a Kurgo product, please contact Kurgo Customer Care directly at firstname.lastname@example.org
All products, except our dog toys, are covered regardless of the abuse. Yes, this includes, chewing, tug-of-war, soiling, dropping out of an airplane, normal wear and tear, abuse, accident, critters, or natural breakdown of materials over extended use and time, etc.
HOW TO REQUEST A REPLACEMENT
- Please contact Customer Care at 877-847-3868, email email@example.com or via chat for assistance with a replacement request.
- We will replace the product for a nominal fee. If the product is replaced, we will do so with a like product of equal or greater value. We constantly improve our products so the replacement may be slightly different than your original product.
- Your replacement product will be sent to you within 5 working days + shipping time. We will ship back via FedEx and charge you for shipping.
- US and Canada only. If you are outside of the US, Europe, or Canada and have an issue with a Kurgo product, please contact Kurgo Customer Care directly at firstname.lastname@example.org
- If you are in Europe, you can reach our EU Customer Contact Care via email email@example.com, or call +353 (0) 76-892-0427