Shipping & Returns



Flat Rate Ground is delivered via FedEx ® within the United States and Canada. Flat Rate Ground does not offer service delivery to PO Boxes, or APOs. If your order requires delivery to a PO Box or APO, please contact our customer service team by phone or email. We apologize, currently, we ship only to the 50 United States of America and Canada. International shipments or shipments to U.S. Territories are not available.

Orders placed after 11 am (Eastern Time Zone) or, on a weekend or holiday will ship the next business day. Flat Rate Ground delivery times are measured in business days from the ship date and do not include Saturday delivery. Business days for Kurgo, Flat Rate Ground service and FedEx are Monday-Friday, excluding holidays.

If you are in Europe, you can reach our EU Customer Contact Center, to find retail stores who carry our product.


phone:+353 (0) 76-892-0427

If you are in Australia or New Zealand, please contact our Australian partner, Pet Barn, for stores that carry Kurgo products.


A full refund will be given for all items purchased on and returned within 60 days of purchase. Shipping fees will not be refunded.

To return any items purchased from, you must contact us for a Return Authorization Number (RA#). To get an RA#, please email us at or call 877-847-3868 and provide your full name, the Order Number and which products(s) from the order that you wish to return.

Please note, once we submit a refund to your credit card company or bank, there may be additional delays in receiving the credit to your account due to your bank’s policies and processes. Please contact your payment provider to find out their timeline for crediting accounts.

Purchases through Retailers
If you purchased a Kurgo product at a retail store or online with one of our e-commerce retailers, all refunds and exchanges must be obtained through the original place of purchase.


Exchanges are handled as two separate transactions. For items you want to exchange, please follow the return instructions above. Then place a new order for the items you would like instead on New orders will incur shipping charges.